European Social Services Conference 2023

At the 31st European Social Services Conference, we explored how technology and digitalisation are reshaping the future of social services. Under the theme “Advancing Social Services: The Role of Technology in Promoting Autonomy and Inclusion,” delegates discussed how digital innovation supports decision-making, drives system transformation, and helps public authorities respond to rising social demands. By showcasing practical tools and large-scale transformation programmes, the Conference highlighted how technology can empower professionals, modernise administrations, and strengthen autonomy and inclusion for people using social services.