
Social Services Delivery Innovation Award
This award recognises a public authority or social services provider that has introduced new and improved ways of delivering social services to better meet the needs of the users. This may include new integrated service delivery reforms, models, or approaches that enhance the quality, accessibility, and sustainability of social support.
Examples of key areas of innovation
in Social Services Delivery
Person-centred and co-designed services
User-led innovations that empower individuals, families, and communities to shape services to meet their needs in a more integrated manner.
Integrated service delivery models
A coordinated approach to delivering services between professionals within the same agency or programme, agencies or providers, enhancing efficiency and user experience.
One-stop-shop support systems
Systems that overcome fragmentation, simplify navigation for users across different services and improve referral to other services.
New workforce development models
Innovative ways of organising the workforce to facilitate better coordination and collaboration across services. This may include the creation of specialised roles and multidisciplinary teams.
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